How we handle conflicts: full disclosure, client control.

Cleresdyne Advisory is the consulting arm of Cleresdyne Group. We also design, build, supply, and maintain commercial kitchens. That combination is the source of the data we advise from. It is also a conflict, and we treat it as one.

Before you sign an advisory engagement, you receive a written disclosure of our vendor capabilities and any pre-existing relationships between us. If advisory output leads to a contract we could bid on, the tender is yours to run. You decide whether we bid. You decide whether we are excluded. Advisory fees are never credited against vendor work. When we recommend partners, any commercial relationship is disclosed in the same document. We maintain a written conflict register on every engagement.

One rule we do not flex: we will never act as your Project Manager on a project where Cleresdyne Group is the contractor. If you want both, we decline one role.

Every Advisory client signs this Policy before work begins.

The eight principles

1. Upfront disclosure. Before you engage us for advisory work, you receive a written statement of our vendor capabilities and any pre-existing commercial relationships with you or connected parties. No advisory work begins without your signed acknowledgment.

2. Ongoing disclosure. If any new conflict emerges during an engagement (a related party, a referral arrangement, a personal interest), we disclose it in writing within five working days.

3. Client-controlled tendering. On any engagement where advisory output leads to a build, supply, or service contract, you choose how to tender. If Cleresdyne or a related party is invited to bid, it is your decision, in writing. You retain full right to exclude us.

4. Separated fees. Advisory fees are not discounted against, credited to, or bundled with any vendor work that follows. Each relationship carries its own contract, scope, and fee.

5. Referral transparency. When we recommend specific vendors, suppliers, or partners, any commercial or referral relationship is disclosed in writing in the same document as the recommendation.

6. Conflict register. We maintain a written record of all disclosed relationships and decisions on every engagement, available to you on request.

7. No silent dual roles. We do not act as advisor and vendor on the same project without your explicit, informed, written consent.

8. No PM when Cleresdyne Group is the contractor. Separate from principle 7, one hard rule: we do not act as Project Manager on any project where Cleresdyne Group (or any related Cleresdyne entity) is the contractor. Unlike the other disclosures and consents, this rule cannot be overridden by client consent. If you want Cleresdyne Group as your contractor and Cleresdyne Advisory Services as your Project Manager on the same project, we will decline one role. The reverse also applies: where we are engaged as PM, Cleresdyne Group will not bid to be the contractor on that project.